Our management systems and procedures are critical to our success in providing the quality outcomes and services expected by our customers.
Jobs Management System (JMS)
A1 General invests heavily in new technology to reduce service costs and improve service outcomes.
Our software of choice is simPRO which apart from processing all job transactional data also provides real time information to both office and field staff through a range of computing and mobile communications solutions. All customer interaction & business transactions are managed through this business tool also giving customer access if required.
The JMS tracks all resources assigned to projects including labour, materials, subcontractors, etc. It logs all customer Service and Maintenance requests, tracking progress in real time and providing instant progress updates and advisories for critical incident management.
A1 General Programmed Maintenance and Asset Management module allows pro-active maintenance for critical plant, infrastructure and facilities, thereby preventing breakdowns before they occur.
Quality Assurance (QA)
A1 General achieved certification to ISO9000 in 2008 and whilst the JMS provides the tool to manage the many transactions within the business our processes and procedures within the A1 General Quality System provide the means by which we improve on and standardise our quality of delivery.
Management and refinement of these systems is an ongoing commitment with weekly reviews of updates and refinements provided through the structured management meetings.
Our business processes are subject to annual external audits as well as many
internal reviews to achieve industry excellence. Our process and procedures are regularly reviewed to encourage process integration with Client systems and to enhance our Service capabilities for the customer.
A1 General is committed to environmental best practice, and to the continual improvement of its environmental performance, recognising its obligations both locally and globally, to the present and succeeding generations.
Our commitment extends to implementing the requirements of all applicable environmental legislation and regulations.
A1 General’s aim is to reduce it’s impact on the Environment to zero in accordance with the principles of environmental sustainability and include the reduction of waste materials as well as energy by implementing sound waste management practices.
A1 General is heavily involved in reducing energy consumption patterns for clients as well by adoption of new technology programs such as LED lighting, solar panel installation and off peak applications.
Work Health & Safety (WHS)
Our Health and Safety policy covers all aspects of A1 General activities with regular audits conducted to ensure compliance by staff and contractors.
We regularly conduct toolbox meetings with staff to ensure the highest levels of risk mitigation and management are achieved and maintained throughout the company.
Our commitment to Workplace Health & Safety is uncompromising and whilst our staff are exposed to a wide range of potential hazards A1 General preaches prevention and protection to ensure everyone’s safety.
Our WHS Systems have been rigorously inspected and approved by Government Departments such as Sydney Water and NSW Dept of Public Works and A1 General currently holds OHSMS Accreditation from Dept Finance & Services.